Frequently asked questions

Select the trip you would like to join and follow the link to our secure TicketSource booking page. Choose the number of seats required, select your pick-up point and complete your payment online.

Yes. One coach ticket is required for every passenger who needs a seat, including children.

TicketSource will email your booking confirmation to the address used when ordering. If it does not appear in your inbox, please check your junk or spam folder.

No. Seats must be booked and paid for in advance through the official booking page. This confirms your place and helps us keep an accurate passenger list.

Yes, subject to availability. Select one ticket for each person travelling. Coach seats may not be individually allocated, so your group should arrive together and in good time.

Unless a trip is clearly advertised as a combined package, the fare covers return coach travel only. Attraction or event admission must be arranged separately.

No. The coach fare is shown clearly before you book. Any attraction admission that is not included will also be stated clearly on the trip page.

Refunds are available up to seven days before the trip. Bookings become non-refundable within seven days of departure. Please contact us as soon as possible if your plans change.

If we have to cancel a trip, affected passengers will be contacted using the details supplied when booking and will receive information about the refund arrangements.

Please arrive at your selected pick-up point at least 10–15 minutes before the advertised departure time. The coach cannot be held for late passengers.

You will need to make your own alternative travel arrangements. We cannot delay departure or provide a refund when a passenger misses the coach.

Departure times are planned carefully, but arrival times are approximate and may be affected by traffic, road closures or other circumstances outside our control.

Small snacks and non-alcoholic drinks may usually be brought on board, provided you keep the coach clean and follow any instructions given by the driver or coach operator.

Reasonable day-trip luggage can normally be carried, subject to available space. Please keep valuables with you and label any bags stored in the luggage compartment.

Children must travel with a responsible adult. The accompanying adult remains responsible for the child throughout the journey and day out.

Select your preferred Stafford pick-up point during the TicketSource booking process. The available stops and times are shown for each trip.

Please email us as early as possible. We will confirm whether the passenger list can be updated before the trip.

Parking is not included with your coach ticket. Please check local parking restrictions, opening times and charges before travelling, and allow enough time to reach the stop.

Full location information is available on our pick-up points page. Your booking confirmation will identify the pick-up point you selected.

Please contact us before booking with the type, folded size and weight of your mobility aid. Coach accessibility and storage capacity can vary, so we need to check arrangements with the operator first.

Email us before booking to explain what help you may need. We will provide the available information and check any practical arrangements, but passengers who require personal assistance should travel with a companion able to support them.

Please contact us before booking so we can confirm the arrangements with the coach operator and ensure suitable space is available.

Facilities depend on the vehicle supplied for the trip and cannot always be guaranteed. If this is important for your journey, please contact us before booking.